Refund policy

 

US customers may return items within 60 days from when your order is shipped, during the extended holiday return window. Please ensure that your returned items are not worn, washed, or damaged and have the original tags on them. We accept returns for store credit or exchange only.

In order to exchange your item or receive store credit to purchase a new item, please visit jnco.loopreturns.com and follow the prompts to receive your mailing label. Once your original item(s) have been received and processed by our warehouse, your exchange or store credit will be processed automatically.

What is your International return & exchange policy?

At this time, free return labels are available for U.S. returns only. International customers may return items in original condition for store credit and are responsible for their return shipping costs. Please email cs@jnco.com to initiate your international return request.