Accessibility Statement

Our commitment

JNCO wants everyone to be able to browse and buy on jnco.com, including people who use screen readers, keyboard-only navigation, screen magnification, voice control, or other assistive technology. Accessibility is something we work on continuously, not a box we tick once.

Conformance status

We are working toward Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. jnco.com is currently partially conformant: most of the site meets the standard, and we have identified specific areas that do not yet. We are actively fixing them.

What we have done

  • Automated accessibility scanning of the storefront, with findings tracked as scheduled work rather than ad-hoc fixes
  • Keyboard focus indicators on site navigation, so keyboard users can always see where they are
  • Minimum 24×24 pixel touch targets for links and buttons
  • Text and background color combinations checked against WCAG contrast minimums
  • Alternative text on product and editorial imagery
  • Correct heading structure so screen-reader users can navigate pages by heading
  • Form controls with visible labels and working keyboard submission

Known limitations

We are aware of the following and are working to resolve them:

  • Third-party content. Some features on our site are provided by outside services — payment processing, reviews, chat, and marketing tools. We do not control their code and cannot guarantee their accessibility, but we raise issues with those vendors and replace tools that cannot meet the standard.

Tell us about a problem

If you hit a barrier anywhere on jnco.com, we want to hear about it — it is the fastest way for us to find and fix real problems.

Please tell us the page address, what you were trying to do, and what went wrong. If you use assistive technology, letting us know which one helps us reproduce the problem. We aim to respond within 2 business days.

If you cannot complete a purchase because of an accessibility barrier, contact us and we will help you place the order directly.

How we assess this site

We evaluate jnco.com using a combination of automated accessibility scanning, manual keyboard and screen-reader testing, and colour-contrast measurement against the rendered page. Automated tools cannot catch everything, which is why feedback from people using the site matters to us.

Technical information

jnco.com relies on HTML, CSS, and JavaScript. It is designed to work with current versions of major browsers and with assistive technology, and to remain usable when the browser text size is increased or the screen is magnified.

About this statement

This statement was prepared on 5 August 2026 and reflects the state of jnco.com on that date. We review it as accessibility work is completed.