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FAQs

How do you ship my order?
We currently offer free shipping in the United States via USPS Priority Shipping. 


How can I track the status of my order?
Once your order has shipped, you will receive a  confirmation email containing the tracking number of your shipment.  You can also track your shipment via the USPS Website.


How long will it take for my order to get here?
After placing your order, please allow up to 2 business days for your order to ship from our warehouse.   USPS Priority Shipping times may vary, but please allow 1-3 business days for your order to arrive.


What forms of payment do you accept?
We currently accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Amazon Pay, ApplePay and Paypal.


What is your return & exchange policy?

Customers may return items within 21 days from when your order ships. Please ensure that your returned items are not worn, washed, or damaged and have the original tags on them.

In order to exchange your item or receive store credit to purchase a new item, please visit jnco.loopreturns.com and follow the prompts to receive your mailing label.  Once you have placed your original item(s) in the mail, your exchange or store credit will be processed automatically.

In order to get a refund to your original form of payment, your item must be received and processed by our warehouse.  Please allow up to 30 days for your return to be processed and the amount credited back to your original form of payment.


How can I cancel or update my order?
Please contact cs@jnco.com in order to make any updates to your order.  Note that we may not be able to cancel or update your order after it is placed, as we aim to ship all orders within 2 business days after it is placed.


What is the best way to contact you?
Please contact us at cs@jnco.com or feel free to reach out to us on InstagramFacebook, or Twitter.


Where are you located?
We are located in Downtown Los Angeles, the premium denim capital of the world.