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How do you ship my order?
We currently offer free shipping in the United States via USPS Priority Shipping for orders $100 or more. For Canada, the shipping fee is $35. The international shipping fee is $45.
International: JNCO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing the tracking number of your shipment. You can also track your shipment via the UPS or USPS website.
How long will it take for my order to get here?
After placing your order, please allow up to 2 business days for your order to ship from our warehouse. USPS Priority Shipping times may vary, but please allow 1-3 business days for your order to arrive.
If noted in the product description, special items may take longer to ship from our warehouse.
What forms of payment do you accept?
We currently accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Amazon Pay, ApplePay and Paypal.
What is your return & exchange policy?
Customers may return items within 21 days from when your order ships. Please ensure that your returned items are not worn, washed, or damaged and have the original tags on them. We accept returns for store credit or exchange only.
In order to exchange your item or receive store credit to purchase a new item, please visit jnco.loopreturns.com and follow the prompts to receive your mailing label. Once your original item(s) have been received and processed by our warehouse, your exchange or store credit will be processed automatically.
How can I cancel or update my order?
Please contact firstname.lastname@example.org in order to make any updates to your order. Note that we may not be able to cancel or update your order after it is placed, as we aim to ship all orders within 2 business days after it is placed.
What is the best way to contact you?
Please contact us at email@example.com.
Where are you located?
We are located in Downtown Los Angeles, the premium denim capital of the world.