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Return & Exchange Policy

Customers may return items within 21 days from when your order ships. Please ensure that your returned items are not worn, washed, or damaged and have the original tags on them.

In order to exchange your item or receive store credit to purchase a new item, please visit jnco.loopreturns.com and follow the prompts to receive your mailing label.  Once your original item(s) have been received and processed by our warehouse, your exchange or store credit will be processed automatically.

In order to get a refund to your original form of payment, please contact us at cs@jnco.com.  Please allow up to 30 days for your return to be processed and the amount credited back to your original form of payment.